Refund & cancellation policy
Before the delivery is paid
Nothing is an order until the delivery is paid, so there is nothing to cancel and nothing to pay: message us, or simply do not pay. A checkout that is not paid within 24 hours is deleted, with its details and any photos.
After the delivery is paid
The order can’t be cancelled, because each piece is made with your names and your page.
Refused or failed delivery
If you refuse the order at the door, or the courier can't reach you after their delivery attempts, the order is cancelled. The delivery you paid is not refunded, and because each piece is made with your names, the price of the pieces is not refunded either. You can ask us within 14 days to send it again by paying the delivery again. This doesn't apply when you refuse it because something is broken or wrong: then the replacement is free.
Check it at the door
Open and check your order in front of the courier. If anything is broken or wrong, refuse it and we'll send a replacement for free. Once the order is received, we can't accept claims for breakage. If a piece doesn't open your page, send us a video on WhatsApp within 3 days of delivery.
How refunds are paid
Online payments are refunded to the same card or wallet you paid with. Refunds are processed within 14 working days of approval.
Changing your page
Once your order arrives, you can update your page anytime, with no time limit. Sign in with the username and password on the card in your box.